Acadwings Privacy Policy

Last Updated: December 2025

1. Introduction

Acadwings (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Acadwings collects, uses, discloses, and safeguards your data when you visit or use our platform at www.acadwings.com and related services (“Platform”). By using Acadwings, you consent to the practices described in this Privacy Policy.

2. Scope and Applicability

This policy applies to all users of Acadwings, including:

• Students who share reviews or experiences,
• Parents who research and comment on institutions,
• Experts (Educators & Academic Professionals) who share insights, and
• Institutions who manage official profiles

It covers data collected through the website, mobile applications, and communication channels.

3. Information We Collect

We may collect the following categories of data:

3.1 Personal Information

• Full name, email address, contact number
• Gender, age (where applicable)
• Institution affiliation (for experts or institutions)
• Account credentials (username, password – encrypted)

3.2 User-Generated Content

Reviews, ratings, posts, comments, uploaded documents, and images. Content created or shared within the platform.

3.3 Technical and Usage Data

IP address, device type, browser version, and location (approximate). Usage logs, session duration, page views, and engagement statistics.

3.4 Communication Data

Support requests, feedback, surveys, and email correspondence.

3.5 Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and security
• Preferences and personalization
• Analytics and advertising performance

You can disable cookies through your browser, though some features may be limited.

4. How We Use Your Information

We process your data for the following lawful purposes:

• Account Management: To create and maintain your Acadwings account.
• Service Delivery: To personalize and improve user experience.
• Communication: To send notifications, updates, and support messages.
• Analytics: To analyze platform performance and user behavior.
• Legal Compliance: To comply with applicable laws, court orders, or regulatory requests.
• Security: To prevent fraud, spam, and unauthorized activity.
• Marketing: To promote institutional features or platform updates (with user consent).

5. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your data based on:

• Consent – when you register or submit content.
• Contractual necessity – to provide requested services.
• Legal obligation – to comply with regulatory requirements.
• Legitimate interest – to improve Acadwings’s features and protect against misuse.

6. How We Share Information

We do not sell or rent your personal information. We may share information in limited cases:

• With Institutions: When students or parents post reviews related to them.
• With Service Providers: For hosting, analytics, or technical maintenance (under strict confidentiality agreements).
• With Law Enforcement: When legally required or necessary to protect rights, property, or safety.
• During Business Transfers: In the event of a merger, acquisition, or restructuring, data may be transferred as a business asset.

7. Data Retention

We retain personal data only as long as necessary for legitimate business or legal reasons:

• Account data: retained while the account remains active.
• Reviews and public content: retained indefinitely unless deleted by the user.
• Legal or transactional data: retained per statutory requirements.

Users may request deletion of personal information by emailing privacy@acadwings.com.

8. Data Protection and Security

Acadwings uses industry-standard security practices to safeguard data:

• Encryption (SSL/TLS) for all communication.
• Encrypted storage of passwords and sensitive data.
• Regular system audits and vulnerability assessments.

While we take reasonable steps to protect data, no online service is 100% secure. Users share data at their own risk.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your stored data.
• Correction: Update or correct inaccurate information.
• Deletion: Request removal of your account and personal data.
• Data Portability: Obtain a copy of your data in machine-readable format.
• Withdrawal of Consent: Opt-out of marketing or data processing at any time.

Requests can be made by contacting privacy@acadwings.com.

10. Children’s Privacy

Acadwings does not knowingly collect data from children under 13 years old (or under 16 in the EU). If we learn that we have collected data from a minor without parental consent, we will delete it promptly. Parents may contact us to review or delete their child’s data.

11. International Data Transfers

Data collected may be stored or processed in locations outside your country of residence, including India or the United States. We ensure adequate data protection measures and compliance with international standards when transferring data.

12. Third-Party Links and Services

Acadwings may include links to third-party sites (e.g., institutional websites). We are not responsible for their privacy practices and encourage users to review external policies before interacting.

13. Updates to this Privacy Policy

We may update this policy periodically. Changes will be reflected with a “Last Updated” date. Significant changes will be communicated through email or platform notifications.

14. Contact Information

For privacy-related concerns, data requests, or complaints: privacy@acadwings.com